Technical Customer Advisor for Online Booking Provider (German Speaker)

Blu Selection; Lisboa; On-site; EUR 11,171 - 13,380; Full time

Benefits offered by this job

Language bonus of 100 €/month

Meal vouchers of 7.23 €/workday

Private Health Insurance

Fully paid training

Assistance with relocation costs

Job summary

A leading online booking provider is seeking a Technical Customer Advisor to provide support in Lisbon. The role requires native German and good English skills to assist customers via phone, email, and chat. Responsibilities include contributing to a positive customer experience and achieving performance targets. Attractive benefits such as a competitive salary package and fully remote working options are offered. This position is perfect for dynamic individuals wanting to work in an international environment.

Qualifications

• Fluent in German and English is mandatory.
• Experience in technical support or troubleshooting is advantageous.
• Must possess strong customer service mentality.

Responsibilities

• Provide information and support to customers via phone, email, and chat.
• Contribute to positive customer experiences.
• Meet performance targets set by the company.
• Ensure client satisfaction and uphold service quality.

Skills

Native level of German

Good level of English

Technical troubleshooting experience

Customer service skills

Excellent listening and communication skills

Dynamic and self-motivated

Team player

Job description

Technical Customer Advisor for Online Booking Provider (German Speaker)

Have you always wanted to live and work in one of Europe's most vibrant metropolises? Then this is your chance! We are looking for a dynamic and adaptive person for the technical support position in Lisbon. Apply today and join one of the largest and best known online accommodation providers in the world!

About the job

In this role, you will be working for a booming telecommunications and entertainment company. Your responsibilities and impact as a Technical Customer Advisor will be:

• Offer information, solutions and advise customers regarding the company's services, over the phone, emails and chat
• Contribute to a positive customer experience through responsible treatment of each contact
• Achieve the performance targets defined by the project
• Ensure and participate in the success of the department
• Guarantee clients satisfaction and high level of quality

Skills, qualifications and interests you need to succeed in this role

• You have a native level of German and good level of English – this is a must!
• Experience in technical troubleshooting is an advantage
• You have a professional attitude and strong customer service skills
• You have excellent listening and communication skills
• You are willing to learn, develop and acquire new skills
• You are dynamic and self-motivated
• You are open minded, a real team player and willing to work in an international and multicultural environment

Whats in it for you?

• Fully work from home possibility
• CDI – 3 months of trial period
• Working hours: Monday to Sunday, rotating shifts 8 am to 5 pm
• A package in line with the market: 1100 gross/month (paid 14x) + 100 €/month language bonus + meal vouchers of 7.23 €/workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
• If you live outside Portugal: reimbursement (up to 400 €) of initial flight ticket after 6 months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)
• Opportunity to be part of a challenging and fast paced environment
• Possibility to collaborate with some of the biggest brands in the industry – a multicultural and international environment
• Fully paid training, professional development and career evolution

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous café culture
• Friendly people, good vibes, and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.