German-Speaking Travel Support Specialist (Hybrid)

Innopath Consulting Lda; Porto; Híbrido; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health & Life Insurance

Relocation Support

Descripción de la vacante

Innopath Consulting Lda is seeking a Customer Specialist to assist customers via phone, email, live chat, and other channels. You will handle inquiries about orders, accounts, products, and services, delivering clear information and tailored solutions to ensure a positive experience.

The role emphasizes German (C1/C2) and English (B2) proficiency, strong communication, and a proactive, organized, and customer-oriented mindset.

Formación

• Languages: German at C1/C2 level and English at B2 level.
• EU citizenship or valid Portuguese residence required.
• Excellent verbal and written communication skills.
• Strong analytical thinking and a practical approach to finding solutions.

Responsabilidades

• Handle inquiries related to orders, accounts, products, services, and general requests.
• Understand customer concerns and recommend suitable solutions.
• Address complaints with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record interactions and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate and resolve complex requests.
• Identify recurring issues and provide feedback to improve service quality.
• Stay informed about product updates and company policies through regular training.

Conocimientos

German (C1/C2)

English (B2)

Communication

Problem-solving

Customer focus

Descripción del empleo

Innopath Consulting Lda is seeking a Customer Specialist to assist customers via phone, email, live chat, and other channels. You will handle inquiries about orders, accounts, products, and services, delivering clear information and tailored solutions to ensure a positive experience.

The role emphasizes German (C1/C2) and English (B2) proficiency, strong communication, and a proactive, organized, and customer-oriented mindset.