German-Speaking Travel Customer Specialist (Hybrid)

Cross Border Talents; Porto; Hybrid; EUR 16,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Hybrid work

Job summary

Cross Border Talents in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services via phone, email, and live chat. You will deliver clear, tailored solutions to ensure a positive customer experience.

The role requires fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residence, and a proactive, customer-oriented attitude. Hybrid work with relocation support is provided.

Qualifications

• Fluent in German (C1/C2) and English (B2) for customer communication.
• EU citizenship or valid Portuguese residence required.
• Excellent verbal and written communication.

Responsibilities

• Handle inquiries related to orders, shipping, payments, accounts, products, and services.
• Provide clear information and tailored solutions via phone, email, live chat, and other channels.
• Address customer concerns with patience and professionalism to resolve issues.
• Assist customers in navigating systems, processes, products, and service options.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to resolve complex requests.
• Identify recurring issues and relay feedback to improve service quality.
• Stay updated on product updates, policy changes, and company procedures.

Skills

German (C1/C2)

English (B2)

Job description

Cross Border Talents in Portugal is seeking a Customer Specialist to support customers across orders, accounts, products, and services via phone, email, and live chat. You will deliver clear, tailored solutions to ensure a positive customer experience.

The role requires fluent German (C1/C2) and English (B2), EU citizenship or Portuguese residence, and a proactive, customer-oriented attitude. Hybrid work with relocation support is provided.