German-Speaking Travel Customer Specialist (Hybrid)

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid Work

Attractive Salary

Job summary

Cross Border Talents is seeking a Customer Specialist to help customers with orders, accounts, products, services, and general requests across multiple channels. You will use phone, email, live chat, and other digital tools to understand needs and deliver tailored solutions that enhance customer satisfaction.

Ideal candidates are fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residence, and show exceptional communication skills.

Qualifications

• Fluent in German (C1/C2) and English (B2).
• EU citizenship or Portuguese residence permit required.
• Excellent verbal and written communication skills.
• Customer-oriented, proactive, organized, detail-focused, and eager to learn.

Responsibilities

• Handle inquiries related to orders, accounts, products, services, and general requests.
• Communicate via phone, email, live chat, and other digital channels to understand needs and provide tailored solutions.
• Record interactions and outcomes in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests.

Skills

German (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist to help customers with orders, accounts, products, services, and general requests across multiple channels. You will use phone, email, live chat, and other digital tools to understand needs and deliver tailored solutions that enhance customer satisfaction.

Ideal candidates are fluent in German (C1/C2) and English (B2), hold EU citizenship or Portuguese residence, and show exceptional communication skills.