German Customer Specialist - Hybrid Role with Relocation

Innopath Consulting Lda; Porto; Hybrid; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Hybrid work

Job summary

Innopath Consulting Lda in Porto is seeking a Customer Specialist to support customers with orders, accounts, products, and services across phone, email, live chat, and other digital channels.

You will listen to customer needs, provide clear information, and deliver efficient, tailored solutions to ensure satisfaction while maintaining a high standard of service. Relentless focus on quality and continuous improvement is expected.

Qualifications

• Fluent in German (C1/C2) and English (B2) with strong communication skills.
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication.
• Customer-oriented, proactive, organised and detail-focused.
• Motivation to develop professionally within the Travel industry.

Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and services.
• Understand customer concerns and recommend suitable solutions based on individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products and service options.
• Record customer interactions, requests and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests requiring assistance.
• Identify recurring customer concerns and communicate feedback to improve service quality and internal processes.
• Stay informed about product updates, service offerings, procedures and company policies through regular training.

Skills

German (C1/C2)

English (B2)

Customer-focused

Job description

Innopath Consulting Lda in Porto is seeking a Customer Specialist to support customers with orders, accounts, products, and services across phone, email, live chat, and other digital channels.

You will listen to customer needs, provide clear information, and deliver efficient, tailored solutions to ensure satisfaction while maintaining a high standard of service. Relentless focus on quality and continuous improvement is expected.