German-Speaking Support Agent – Relocation to Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Modern office

Job summary

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent to join our Sofia-based team. You will deliver premium support to German-speaking clients via phone, email, and chat, resolving inquiries and ensuring customer satisfaction.

The role requires on-site work in Sofia and a/native-level command of German, along with a proactive, customer-focused approach to problem solving. A relocation-backed opportunity accompanies the role.

Qualifications

• Native or fluent German (spoken and written).
• EU passport (mandatory).
• Ability to work on-site in Sofia, Bulgaria.

Responsibilities

• Provide premium support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries and ensure high customer satisfaction.
• Maintain knowledge of products and services for accurate assistance.

Skills

German language

Customer service

Communication skills

Job description

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent to join our Sofia-based team. You will deliver premium support to German-speaking clients via phone, email, and chat, resolving inquiries and ensuring customer satisfaction.

The role requires on-site work in Sofia and a/native-level command of German, along with a proactive, customer-focused approach to problem solving. A relocation-backed opportunity accompanies the role.