German-Speaking Customer Support Agent | Fully Paid Relocation

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Modern, high-tech office environment

Job summary

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent to support German-speaking clients from Sofia, Bulgaria. The role requires native or fluent German, and offers a fully paid relocation package and comprehensive training.

The position offers a competitive monthly salary with performance bonuses, a modern high-tech office, and comprehensive health insurance, all within a dynamic, multicultural team.

Qualifications

• German language fluency required (spoken and written).
• EU passport is mandatory.
• On-site work in Sofia, Bulgaria.
• Relocation support provided by employer.

Responsibilities

• Provide premium-level support to German-speaking clients via phone, email and chat.
• Resolve complex inquiries while maintaining high customer satisfaction.
• Maintain knowledge of client products and services to offer accurate assistance.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to identify and raise critical issues for process improvements.
• Meet and exceed defined performance targets and KPIs.
• Troubleshoot and resolve issues in a fast-paced, professional environment.
• Join a diverse, multicultural team with a positive attitude.

Skills

German language

Customer service

Communication

Troubleshooting

Team collaboration

Tools

CRM system

Job description

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent to support German-speaking clients from Sofia, Bulgaria. The role requires native or fluent German, and offers a fully paid relocation package and comprehensive training.

The position offers a competitive monthly salary with performance bonuses, a modern high-tech office, and comprehensive health insurance, all within a dynamic, multicultural team.