German Speaking Customer Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Growth opportunities

Job summary

Mercier Consultancy Group is seeking a German-speaking Customer Consultant to join our Sofia-based team. You will provide high-quality support to German-speaking customers via phone, email, and live chat, while maintaining accurate records and collaborating with cross-functional teams to resolve issues.

The role offers fully paid training, health insurance, a relocation package, and a performance-based bonus. A valid EU passport is required for onboarding and relocation.

Qualifications

• Native or fluent German (spoken and written) is required.
• Valid EU passport to facilitate onboarding and relocation.
• Strong interpersonal skills and genuine passion for customer support.
• Proficiency in basic computer systems and problem-solving aptitude.
• Professional demeanor with ability to communicate clearly in a fast-paced environment.

Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high customer satisfaction.
• Maintain accurate customer records and update databases per privacy standards.
• Collaborate with cross-functional teams to resolve service-related challenges.
• Meet established performance targets and KPIs consistently.
• Represent the brand with excellence and contribute to the company’s reputation.

Skills

German language

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO solutions, we pride ourselves on facilitating career growth while helping our partners excel in the competitive Customer Support Services industry.

German Speaking Customer Consultant

Job Overview

We are seeking a dedicated professional for our German Speaking Customer Consultant position in Bulgaria, providing high-quality support to a diverse clientele. This is an exceptional opportunity to join one of the most sought-after German-speaking jobs in Europe, set in the vibrant heart of Sofia's thriving business district.

Key Responsibilities

• Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat
• Resolve complex inquiries, ensuring a high level of customer satisfaction in the Customer Support Services sector
• Maintain accurate customer records and update databases in accordance with company privacy standards
• Collaborate with cross-functional teams to resolve service-related challenges and improve overall user experience
• Meet established performance targets and KPIs consistently while maintaining high-quality standards
• Represent the brand with excellence and contribute to the positive reputation of the company

Requirements

• Native or fluent German (spoken and written) is strictly required for this role
• Valid EU passport (mandatory) to facilitate seamless onboarding and relocation
• Strong interpersonal skills and a genuine passion for the Customer Support Services industry
• Proficiency in basic computer systems and a natural aptitude for problem-solving
• Professional demeanor with the ability to communicate clearly in a fast-paced environment

Benefits

• Competitive Monthly Salary that exceeds local industry benchmarks
• Fully Paid Training programs to ensure your success in the German Speaking Customer Consultant position in Bulgaria
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation provided)
• Attractive Monthly Performance Bonus based on your individual achievements
• Growth opportunities within one of the most dynamic companies offering jobs in Bulgaria
• And Much More..

Life in Bulgaria

Bulgaria offers an incredible blend of history, culture, and a surprisingly affordable lifestyle. Choosing to work in Bulgaria allows you to enjoy a Mediterranean-influenced climate, stunning mountain ranges, and a social scene that is vibrant and welcoming. For those seeking top-tier German-speaking jobs, Bulgaria has become a premier European destination that balances career advancement with a high quality of life.

Our relocation assistance ensures your transition to living in Bulgaria is smooth and stress-free, allowing you to settle in quickly. From world-class dining to a low cost of living, you will find that Bulgaria is a fantastic place to call home while you excel in your professional role. Don't miss out on these unique jobs in Bulgaria; your new adventure starts here.