German Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Modern, high-tech office environment

Job summary

Mercier Consultancy Group is seeking a German Speaking Customer Service Agent to support German-speaking clients from Sofia, Bulgaria. The role requires native or fluent German, and offers a fully paid relocation package and comprehensive training.

The position offers a competitive monthly salary with performance bonuses, a modern high-tech office, and comprehensive health insurance, all within a dynamic, multicultural team.

Qualifications

• German language fluency required (spoken and written).
• EU passport is mandatory.
• On-site work in Sofia, Bulgaria.
• Relocation support provided by employer.

Responsibilities

• Provide premium-level support to German-speaking clients via phone, email and chat.
• Resolve complex inquiries while maintaining high customer satisfaction.
• Maintain knowledge of client products and services to offer accurate assistance.
• Document all customer interactions in the CRM system.
• Collaborate with internal teams to identify and raise critical issues for process improvements.
• Meet and exceed defined performance targets and KPIs.
• Troubleshoot and resolve issues in a fast-paced, professional environment.
• Join a diverse, multicultural team with a positive attitude.

Skills

German language

Customer service

Communication

Troubleshooting

Team collaboration

Tools

CRM system

Job description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the European BPO landscape. As a leader in the industry, we pride ourselves on facilitating career growth while helping our partners deliver exceptional service standards.

Job Overview

We are currently seeking dedicated professionals for a German Speaking Customer Service Agent position in Bulgaria. This is an incredible opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation to one of Europe’s most vibrant professional hubs, which is among the most sought-after German-speaking jobs in the region.

Key Responsibilities

• Deliver premium-level support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries, ensuring high levels of customer satisfaction within the Customer Support Services industry.
• Maintain comprehensive knowledge of client products and services to provide accurate and efficient assistance.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with internal teams to identify and elevate critical issues, contributing to process improvements.
• Uphold the highest quality standards expected of a German Speaking Customer Service Agent position in Bulgaria.
• Meet and exceed performance targets and KPIs as defined by management.
• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a commitment to professional customer care.
• Ability to work on-site in Sofia, Bulgaria, for this key Customer Support Services role.
• Proven ability to troubleshoot and resolve issues in a high-paced, professional environment.
• Positive attitude and willingness to join a diverse, multicultural team in one of the most exciting German-speaking jobs currently available.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Modern, high-tech office environment.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historical charm with a modern, buzzing urban lifestyle. Professionals working in Bulgaria enjoy a temperate climate, vibrant nightlife, affordable living costs, making it top destination for those seeking international career opportunities through jobs in Bulgaria.

Relocating to Bulgaria is a seamless transition with our full support. You will experience rich local culture, world-class dining, and a thriving expatriate community. When you choose to accept a German Speaking Customer Service Agent position in Bulgaria, you are not just taking a job; you are embracing a life-changing experience in a country that continues to lead the market in high-demand German speaking jobs.