German Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly performance bonus

Office in Sofia

Job summary

Mercier Consultancy Group is seeking a German Speaking Support Specialist to join our fast-paced Customer Support Services team in Sofia. You will provide high-quality technical and account support to German-speaking clients via phone, email, and live chat, representing major international brands with professionalism.

Native or fluent German is mandatory; EU work permit for Bulgaria is required. The role offers fully paid training, a relocation package, health insurance, and a monthly salary

Qualifications

• Native or fluent German is required (written and spoken).
• EU passport or valid work permit for Bulgaria is required.
• Excellent communication skills and a passion for customer support.
• Experience in customer-facing roles is a plus but not required.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major international brands with professional and empathetic communication.
• Troubleshoot and resolve complex inquiries to ensure customer satisfaction and retention.
• Maintain accurate customer records in our CRM systems.
• Collaborate with internal teams to ensure smooth support workflows and continuous improvement.
• Stay updated on product knowledge to provide accurate guidance.
• Meet and strive for performance metrics and KPIs.

Skills

German language

Customer support

Multi-channel support

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele
• Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards
• Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention
• Maintain accurate customer records and documentation within our CRM systems
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement
• Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base
• Contribute to the team's success by meeting and exceeding established performance metrics and KPIs

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport or a valid work permit for Bulgaria
• Excellent communication skills and a passion for delivering superior Customer Support Services
• Prior experience in customer-facing roles is highly advantageous but not strictly required
• Strong digital literacy and ability to navigate multiple software platforms simultaneously
• A proactive, solution-oriented mindset suited for an international team environment

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern, centrally located office environment in the heart of Sofia
• And Much More..

Life in Bulgaria

Choosing to relocate to Bulgaria offers an unparalleled lifestyle for expatriates, combining a rich historical heritage with a vibrant, modern cultural scene. Bulgaria boasts a beautiful climate with four distinct seasons, stunning mountain ranges for outdoor enthusiasts, and a dynamic capital city, Sofia, which serves as a thriving hub for one of the most exciting German-speaking jobs markets in Eastern Europe.

The cost of living in Bulgaria remains highly attractive, allowing our specialists to enjoy a high quality of life, exquisite local cuisine, and a flourishing social life. By moving to Bulgaria, you are joining a growing community of international professionals who appreciate the hospitality, safety, and modern infrastructure that this hidden gem of Europe consistently provides.