German-Speaking Remote Customer Relations Pro Portugal

Cbtalents; Sagres; Teletrabalho; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote in Portugal

Career development

Resumo da oferta

Cbtalents is hiring a German-speaking Customer Relations Associate for a fully remote position based in Portugal. You will support customers via phone, email and chat, offering product knowledge and guiding them through cruise bookings and upgrades.

Fluent German and strong English are required, along with experience in customer service and excellent communication skills. The role allows working from home within Portugal and offers growth in an international travel team.

Qualificações

• Fluent in German (C1+) and proficient in English (B2+).
• Experience in a customer-focused environment.
• Excellent communication and persuasion skills.
• Ability to work independently.
• EU Passport or valid work permit (No Visa provided).
• Remote work from home in Portugal (regional restrictions apply).

Responsabilidades

• Assist customers via phone, email, and chat, providing detailed product knowledge.
• Help customers book their cruises and guide them through available packages and upgrades.
• Handle sales inquiries with confidence and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Upsell services when appropriate to enhance the customer experience.

Conhecimentos

German language

English language

Descrição da oferta de emprego

Cbtalents is hiring a German-speaking Customer Relations Associate for a fully remote position based in Portugal. You will support customers via phone, email and chat, offering product knowledge and guiding them through cruise bookings and upgrades.

Fluent German and strong English are required, along with experience in customer service and excellent communication skills. The role allows working from home within Portugal and offers growth in an international travel team.