German-Speaking Remote Customer Support Agent

Cbtalents; Monte de Caparica; Teletrabalho; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Cbtalents is seeking a German-speaking Customer Service Agent to work remotely from Portugal, supporting a prestigious travel project in a dynamic international team. You will handle inquiries by phone, email and chat, guide clients through packages and promotions, upsell when appropriate, and keep accurate records throughout the booking process.

A German level of C1+ and English B2+ is required, plus customer-focused experience and the ability to work independently from home; EU passport or

Qualificações

• Fluent in German (C1+) and proficient in English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently
• EU Passport or valid work permit (No Visa provided)

Responsabilidades

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
• Handle sales inquiries with confidence and professionalism
• Guide clients through available packages, promotions, and upgrades
• Resolve queries and ensure customer satisfaction throughout the booking process
• Upsell services when appropriate to enhance the overall customer experience
• Maintain accurate records of customer interactions and transactions

Conhecimentos

German (C1+)

English (B2+)

Customer service

Communication skills

Independent work

Descrição da oferta de emprego

Cbtalents is seeking a German-speaking Customer Service Agent to work remotely from Portugal, supporting a prestigious travel project in a dynamic international team. You will handle inquiries by phone, email and chat, guide clients through packages and promotions, upsell when appropriate, and keep accurate records throughout the booking process.

A German level of C1+ and English B2+ is required, plus customer-focused experience and the ability to work independently from home; EU passport or