German-Speaking Order & Installations Coordinator

Haworth International; Queluz; Presencial; EUR 22 000 - 32 000; Tempo integral

Resumo da oferta

Haworth is seeking a Customer Service and Supply Chain specialist to organize orders from entry through installation in the Lisbon area. You will act as a key link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure customer satisfaction.

The role requires a minimum of 5 years in customer service and supply chain, with fluent German, strong communication and Microsoft Office 365 skills.

Qualificações

• Degree or post-graduation studies in Business Support, Business Services, Business Administration or a related field.
• Minimum of 5 years of experience in Customer Service and Supply Chain, ideally within an industrial environment.
• Strong customer focus with the ability to coordinate different internal and external stakeholders.
• Excellent communication skills with internal and external customers.
• Fluent in German (spoken and written).
• Proactive, flexible, and accountable working style.
• Good knowledge of Microsoft Office 365.
• Strong problem-solving and conflict-management skills.

Responsabilidades

• Clarify and validate customer and dealer purchase orders, ensuring compliance with sales terms and specific trade agreements.
• Monitor order lead times, communicate delays and revised delivery dates to customers and dealers, and reschedule orders when required.
• Coordinate shipments with the logistics team, either directly to the customer site or to the installation partner.
• Arrange installations when applicable, coordinating directly with installers or project managers.
• Manage the order backlog and ensure timely follow-up of outstanding activities.
• Support customers, dealers and Sales teams with their requests and project implementation.
• Coordinate pricing requests, advance invoices and proforma invoices when required.

Conhecimentos

German language

Customer focus

Communication skills

Problem-solving

Proactive / accountable

Teamwork

Formação académica

Degree in Business Administration or related

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Haworth is seeking a Customer Service and Supply Chain specialist to organize orders from entry through installation in the Lisbon area. You will act as a key link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure customer satisfaction.

The role requires a minimum of 5 years in customer service and supply chain, with fluent German, strong communication and Microsoft Office 365 skills.