Customer Service Representative - German Speaker

Haworth International; Queluz; On-site; EUR 22,000 - 32,000; Full time

Job summary

Haworth is seeking a Customer Service and Supply Chain specialist to organize orders from entry through installation in the Lisbon area. You will act as a key link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure customer satisfaction.

The role requires a minimum of 5 years in customer service and supply chain, with fluent German, strong communication and Microsoft Office 365 skills.

Qualifications

• Degree or post-graduation studies in Business Support, Business Services, Business Administration or a related field.
• Minimum of 5 years of experience in Customer Service and Supply Chain, ideally within an industrial environment.
• Strong customer focus with the ability to coordinate different internal and external stakeholders.
• Excellent communication skills with internal and external customers.
• Fluent in German (spoken and written).
• Proactive, flexible, and accountable working style.
• Good knowledge of Microsoft Office 365.
• Strong problem-solving and conflict-management skills.

Responsibilities

• Clarify and validate customer and dealer purchase orders, ensuring compliance with sales terms and specific trade agreements.
• Monitor order lead times, communicate delays and revised delivery dates to customers and dealers, and reschedule orders when required.
• Coordinate shipments with the logistics team, either directly to the customer site or to the installation partner.
• Arrange installations when applicable, coordinating directly with installers or project managers.
• Manage the order backlog and ensure timely follow-up of outstanding activities.
• Support customers, dealers and Sales teams with their requests and project implementation.
• Coordinate pricing requests, advance invoices and proforma invoices when required.

Skills

German language

Customer focus

Communication skills

Problem-solving

Proactive / accountable

Teamwork

Education

Degree in Business Administration or related

Tools

Microsoft Office 365

Job description

Job Purpose

Organizes and supports the smooth execution of customer orders from order entry through to final installation. Acts as a key link between customers, dealers and internal teams, coordinating order fulfillment, logistics and installation to ensure a high level of customer satisfaction.

A glimpse of your daily mission

• Clarify and validate customer and dealer purchase orders, ensuring compliance with sales terms and specific trade agreements.

• Monitor order lead times, communicate delays and revised delivery dates to customers and dealers, and reschedule orders when required.

• Coordinate shipments with the logistics team, either directly to the customer site or to the installation partner.

• Arrange installations when applicable, coordinating directly with installers or project managers.

• Manage the order backlog and ensure timely follow-up of outstanding activities.

• Support customers, dealers and Sales teams with their requests and project implementation.

• Coordinate pricing requests, advance invoices and proforma invoices when required.

Your Qualifications

• Degree or post-graduation studies in Business Support, Business Services, Business Administration or a related field.

• Minimum of 5 years of experience in Customer Service and Supply Chain, ideally within an industrial environment.

• Strong customer focus, with the ability to understand customer needs and coordinate different internal and external stakeholders.

• Excellent communication skills, with the ability to interact effectively with both internal and external customers.

• Strong problem-solving and conflict-management skills.

• Proactive, flexible, and cooperative working style, with a strong sense of accountability.

• Fluent in German (spoken and written) – mandatory requirement.

• Good knowledge of Microsoft Office 365.

About us

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivates them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.