German Customer Service Representative - Lisbon

speakit; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Private health insurance from day one

Relocation package

Paid training and career development programs

Possibilities of career progression

Job summary

A customer support company is looking for motivated German-speaking professionals to join their fast-growing international team in Lisbon. The role involves providing support to customers, managing inquiries, and ensuring service quality. Candidates should possess strong communication skills and previous customer support experience is advantageous. This position offers private health insurance, a relocation package, and opportunities for career progression.

Qualifications

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.
• Previous experience in customer support or back-office operations is a plus.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Skills

Fluent in German

Proficient in English

Strong communication skills

Analytical skills

Problem-solving skills

Team player

Job description

We are looking for motivated German-speaking professionals to join a fast-growing international customer support team. You’ll play a key role in ensuring customers receive timely assistance while contributing to the improvement of processes and overall experience.

Responsibilities

• Provide support and advice to customers regarding products, services, and orders.
• Manage inquiries across multiple communication channels.
• Ensure adherence to company standards while handling sensitive information.
• Collaborate with team members and other departments to resolve issues efficiently.
• Monitor customer interactions to provide feedback for continuous improvement.

Qualifications

• Fluent in German and proficient in English.
• Strong communication, analytical, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Enthusiastic team player with attention to detail.
• Previous experience in customer support or back-office operations is a plus.

Benefits/Location

• On-site in Lisbon
• Private health insurance from day one
• Relocation package on offer: refund the initial flight ticket to Portugal
• Possibilities of career progression after 6 months
• Paid training and career development programs
• Multicultural and collaborative team environment