German Customer Consultant - Lisbon

Adecco (Portugal); Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Competitive package

International team

Career advancement

Supportive work environment

Job summary

Adecco (Portugal) is seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role ensures clear communication between clients and employees and supports high-quality service delivery.

Key responsibilities include coordinating with staff for timely service execution, assisting onboarding, addressing issues, processing feedback, and handling contracts and payroll inquiries.

Qualifications

• Fluent in German (C1) and English (C1).
• Exceptional interpersonal and communication skills.
• Excellent telephone etiquette and client relationship management.
• Ambitious, committed, and focused on self-improvement.

Responsibilities

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback

Skills

German (C1)

English (C1)

Interpersonal skills

Communication skills

Phone etiquette

Client relationships

Job description

Dear German Friends, We've got great news for you

We are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

Responsabilities:

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback

Requirements:

• Ambitious, committed, and focused on self-improvement
• Exceptional interpersonal and communication skills
• Excellent telephone etiquette and client relationship management
• German + Fluent in English (C1)

Benefits:

• Competitive package
• An opportunity to be part of a dynamic, international team
• A role in a growing company with potential for career advancement
• A supportive work environment that values collaboration and innovation