German-speaking Mobility Support Consultant

Workster Jobs; Lisboa; Presencial; EUR 22 320 - 31 248; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote Work

Competitive salary

Performance bonus

€2,000 Welcome Bonus

Fully paid training

Career growth opportunities

Referral bonus

Resumo da oferta

Workster Jobs is seeking a German-speaking Customer Service Representative for a prestigious automotive brand. This remote position offers full-time, stable employment with competitive salary and various bonuses including a €2,000 Welcome Bonus. Candidates should have fluency in German and a good command of English, with customer service experience being a plus. Enjoy fully paid training and excellent career growth opportunities in a well-established international work environment.

Qualificações

• Fluency in German and good command of English.
• Experience in customer service or call center roles preferred.
• Strong communication and problem-solving abilities.

Responsabilidades

• Handle customer inquiries via phone, chat, and email.
• Provide information on products, services, and policies.
• Troubleshoot issues related to automotive and digital products.
• Maintain documentation of customer interactions.

Conhecimentos

Fluent German (C1)

Good command of English (B2)

Experience in customer service or call center roles

Passion for automotive topics

Tech-savvy mindset

Excellent communication skills

Problem-solving skills

Attention to detail

Organizational skills

Descrição da oferta de emprego

Workster is partnering with a leading European customer experience solutions provider to recruit a German‑speaking Customer Service Representative for a prestigious automotive brand known for innovation, premium quality, and exceptional customer experience.

If you are passionate about customer care, technology, and automotive excellence this is a great opportunity to grow your career in a supportive, international environment.

Your Role

• Handle customer inquiries via phone, chat, and email with professionalism and enthusiasm.
• Provide clear and accurate information regarding products, services, and policies.
• Use your knowledge of automotive and digital products to troubleshoot issues and guide customers.
• Maintain accurate documentation of interactions and follow-ups in the CRM system.
• Collaborate with internal teams to continuously improve the customer journey.
• Stay informed on new products and updates to deliver up-to-date support.

Your Qualifications

• Fluent German (C1), both spoken and written.
• Good command of English (B2).
• Experience in customer service or call center roles (automotive experience is a plus).
• Passion for automotive topics and tech‑savvy mindset.
• Excellent communication and problem‑solving skills.
• Strong attention to detail and ability to stay organized.

The Offer

• Remote Work from anywhere in Portugal.
• Full‑time, stable employment with long‑term contract.
• Competitive salary + performance bonus.
• €2,000 Welcome Bonus.
• Fully paid training on brand products and customer service excellence.
• Career growth opportunities, supported by structured learning & internal promotion pathways (80% of managers are promoted from within).
• Referral bonus for recommending friends.
• Join a well‑established, international work environment known for developing talent.