Remote German Customer Support (Automotive & Digital)
Cross Border Talents
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Benefits offered by this job
Job summary
Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international automotive-focused team. This fully remote role is based in Portugal and requires native German or C1 plus English at B2, with a 14-month salary paid at €1,055 per month.
You will handle inquiries via phone, chat and email, troubleshoot issues, and document interactions in CRM while helping customers navigate automotive and digital products. Relocation support is available in selected cases.
Qualifications
- Native German or C1 proficiency.
- B2 English level.
- Knowledge of automotive and digital products is an advantage.
- Strong communication and problem-solving skills.
- Good documentation and computer skills.
- Professional, enthusiastic and customer-oriented attitude.
Responsibilities
- Handle customer enquiries via phone, chat and email.
- Provide assistance with automotive and digital products.
- Troubleshoot issues and offer effective solutions.
- Document customer interactions and resolutions accurately in CRM systems.
- Collaborate with colleagues to improve the customer experience.
- Stay up to date with the latest offers, policies and services.
- Maintain high standards of quality, efficiency and customer satisfaction.
Skills
Tools
Job description
Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international automotive-focused team. This fully remote role is based in Portugal and requires native German or C1 plus English at B2, with a 14-month salary paid at €1,055 per month.
You will handle inquiries via phone, chat and email, troubleshoot issues, and document interactions in CRM while helping customers navigate automotive and digital products. Relocation support is available in selected cases.
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