German Customer Support Specialist

Lingo-nova; Lisboa; Remote; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Meal allowance €7.63 per working day

Job summary

Lingo-nova is seeking a German & English Customer Support Specialist for a fully remote role based in Portugal. You will be part of a global service team delivering high-touch support to German-speaking customers across Europe.

50% of the time English is used alongside German to assist customers on digital service platforms, ensuring accurate issue resolution and CSAT. The role requires working 24/7 rotative shifts and a reliable home setup.

Qualifications

• Fluent German (C1/C2) and strong business English (B2+).
• Reside in Portugal with legal right to work (NIF and Social Security).
• Excellent communication with a customer-first mindset.
• Willing to work 24/7 rotative shifts.
• Stable home internet and quiet workspace.

Responsibilities

• Provide support via phone, email, and live chat in German and English.
• Assist with digital service platforms and account queries.
• Document interactions accurately in CRM system.
• Collaborate with technical support to resolve complex inquiries.

Skills

German language

Business English

Customer support

CRM system

Tools

CRM system

Job description

German & English Customer Support Specialist

Industry: Automotive & Digital Services

Location: Braga, Portugal (100% Remote)

Work Model: Remote (Must reside in Portugal)

Contract Type: Full-time Permanent

Schedule: 24/7 Rotational Shifts (German Schedule, 2 rotational days off/week)

Gross Salary: €1,055 Gross / month (x14 months)

Benefits: €7.63 / working day Meal Allowance

Relocation: Not offered (Candidates must already reside in Portugal)

Role Overview

Are you a fluent German speaker living in Portugal looking for a dynamic, 100% remote career opportunity in the digital customer experience sector? Join an industry-leading global service team! In this role, you will be the voice of premium brands, delivering exceptional, high-touch support to German-speaking customers across Europe.

Key Responsibilities

• Provide top-tier customer support via phone, email, and live chat in German and English.


• Assist customers with digital service platforms, account queries, and technological features.


• Ensure highest customer satisfaction (CSAT) by delivering empathetic, accurate, and prompt solutions.


• Accurately document customer interactions and case details in the CRM system.


• Collaborate with technical support and team leaders to resolve complex customer inquiries effectively.

Requirements & Qualifications

• Native or fluent proficiency in German (C1/C2 level) + Strong Business English (B2+).


• Must already reside in Portugal with legal right to work (Tax ID / NIF & Social Security).


• Strong communication skills with a customer-first, empathetic mindset.


• Comfortable with 24/7 rotative shift schedules.


• Reliable high-speed home internet connection and dedicated quiet workspace.

Work Logistics

• Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.