German-Speaking Medical Devices Support Specialist (Remote)

Pkrecruiting; Portugal; Remote; EUR 25,000 - 45,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Meal allowance

Remote work equipment provided

Career development

International work environment

Job summary

CloserHire partners with a global leader to recruit German-speaking Customer Support Advisors for a fully remote role in Portugal. You will support customers using insulin delivery and diabetes technology devices, providing empathetic assistance across calls, email, chat and SMS.

The role focuses on order management, troubleshooting, and technical guidance, ensuring compliance with safety standards. Fluency in German and English is required, with healthcare/tech support experience considered an

Qualifications

• Fluent German (C1+) and English (C1) required.
• Experience in customer service, healthcare or technical support is a plus.
• Able to work remotely from Portugal and manage multiple markets.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices.
• Handle order intake, renewals and related documentation.
• Troubleshoot devices and provide support across calls, email, chat and SMS.
• Follow scripts and procedures to ensure regulatory and safety compliance.

Skills

Fluent German

English proficiency

Communication

Problem-solving

Active listening

Stress management

Multimarket support

Job description

CloserHire partners with a global leader to recruit German-speaking Customer Support Advisors for a fully remote role in Portugal. You will support customers using insulin delivery and diabetes technology devices, providing empathetic assistance across calls, email, chat and SMS.

The role focuses on order management, troubleshooting, and technical guidance, ensuring compliance with safety standards. Fluency in German and English is required, with healthcare/tech support experience considered an