Bilingual Medical Devices Support Specialist (German/English)

Cross Border Talents; Coimbra; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Welcome bonus

Meal allowance

Job summary

Cross Border Talents is recruiting a German & English Customer Service Specialist to be on-site in Porto, Portugal, supporting users of diabetes medical devices. You will provide empathetic guidance, handle inquiries, and ensure issue resolution with a high level of accuracy.

The role requires fluency in German and English (C1), willingness to rotate shifts (including nights), and strong organizational skills to thrive in a high-demand support environment.

Qualifications

• Fluent written and verbal German + English (C1 level).
• On-site in Porto, Portugal.
• Rotational shifts, 24/7 coverage with two days off. Occasional night shifts (22:00–07:00).
• Strong organizational skills, high stress management, attention to detail, and active listening.

Responsibilities

• Deliver high-quality customer care in German and English across multiple markets.
• Demonstrate active listening and problem-solving to resolve customer issues and inquiries.
• Process and retain complex information regarding diabetes medical devices and product guidelines.
• Maintain accurate documentation and adhere to quality standards in a fast-paced environment.

Skills

German language proficiency

English language proficiency

Customer service

Active listening

High stress management

Job description

Cross Border Talents is recruiting a German & English Customer Service Specialist to be on-site in Porto, Portugal, supporting users of diabetes medical devices. You will provide empathetic guidance, handle inquiries, and ensure issue resolution with a high level of accuracy.

The role requires fluency in German and English (C1), willingness to rotate shifts (including nights), and strong organizational skills to thrive in a high-demand support environment.