German-Speaking Medical Devices Support Advisor – Portugal (International Team)

Closerhire; Lisboa; Remote; EUR 15,000 - 19,000; Full time

Job summary

CloserHire is recruiting a German-speaking Medical Devices Support Advisor for a fully remote role in Portugal. You will provide empathetic and professional customer care and technical support for diabetes devices, supporting customers across multiple channels while managing orders and renewals.

The role requires German (C1+) and English (C1), prior customer service or healthcare experience is a plus, and the ability to work independently from Portugal in a remote setup.

Qualifications

• German (C1+) and English (C1) skills are required.
• Experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Currently based in Portugal or willing to relocate to Portugal.
• Comfortable working independently in a fully remote environment.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across calls, email, chat and SMS.
• Manage order intake, renewals and related documentation in compliance with procedures.
• Follow scripts and procedures to ensure regulatory and safety standards.

Skills

German language

English language

Customer service experience

Communication skills

Stress management

Job description

Hiring now: German-Speaking Medical Devices Support Advisor — Portugal (remote). German required. 1100€ x 14 + 1500€ Welcome bonus.

Check you qualify first

• Fluent
• German (C1+) and strong
• English skills (C1). Ability to support multiple
• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns. Currently based in Portugal or willing to relocate to Portugal. Comfortable working independently in a fully remote environment

If those line up, the rest is worth your time.

Who the employer is

CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

The work

The role centres on provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Pay

1100€ x 14 + 1500€ Welcome bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Included

• 14 Salaries a Year
• Meal Allowance
• Work From Home

Benefits

Alongside the salary you get fully remote position from Portugal. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Equipment and support required to perform your role remotely. Multicultural and supportive international work environment. Career development opportunities within an international company.

Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.