German-Speaking Healthcare Support Advisor (Remote)

Ignite; Braga; Remote; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Remote hardware kit

Career development

Job summary

Ignite is hiring a German-speaking Customer Advisor focused on healthcare and diabetes care. This remote role serves patients from Portugal, bridging patients, medical technology, and support teams from a home office.

The ideal candidate communicates in German at a professional level and in English for internal training. A stable internet connection and a dedicated home workspace are required to succeed.

Qualifications

• German language at professional level (C1) or native
• English at least B2 for internal systems/training
• Portugal residency is required for contract compliance

Responsibilities

• Interact with clients via calls, emails, and chat
• Troubleshoot medical hardware/software issues
• Maintain accurate customer records and follow GDPR
• Support continuous service quality improvements

Skills

German fluency

English proficiency

CRM familiarity

Tools

CRM tools

Job description

Ignite is hiring a German-speaking Customer Advisor focused on healthcare and diabetes care. This remote role serves patients from Portugal, bridging patients, medical technology, and support teams from a home office.

The ideal candidate communicates in German at a professional level and in English for internal training. A stable internet connection and a dedicated home workspace are required to succeed.