German-Speaking Medical Devices Support Advisor

Pkrecruiting; Lisboa; Remote; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Meal allowance

Remote equipment provision

Job summary

CloserHire, in partnership with a global leader in diabetes technology, seeks German-speaking Customer Support Advisors for a fully remote position based in Portugal. You will assist customers with medical devices, handle orders and renewals, and provide empathetic, compliant support across calls, email, chat and SMS.

Requirements include fluent German (C1+) and strong English (C1+), with ability to cover multiple European markets.

Qualifications

• Fluent German (C1+) and strong English skills (C1).
• Ability to support multiple European markets simultaneously.
• Experience in customer service, healthcare, or technical support is an advantage.
• Knowledge of diabetes care or medical devices is a plus.
• Excellent communication and problem-solving skills.
• Stress management and ability to stay calm in urgent cases.

Responsibilities

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management.
• Deliver troubleshooting and technical support for medical devices and accessories.
• Assist customers with product usage across calls, email, chat and SMS channels.
• Manage order intake, renewals and related documentation in compliance with procedures.

Skills

German proficiency

English proficiency

Job description

CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role:

Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Requirements:

Fluent German (C1+) and strong English skills (C1). Ability to support multiple European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases.

Active listening and empathy to resolve customer concerns. Currently based in Portugal or willing to relocate to Portugal. Comfortable working independently in a fully remote environment. The Offer: Fully remote position from Portugal. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Equipment and support required to perform your role remotely. Multicultural and supportive international work environment. Career development opportunities within an international company.