German-Speaking Medical Devices Support Advisor - Remote

Closerhire; Viseu; À distance; EUR 25 000 - 38 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Life insurance

Meal allowance

Equipment provided

Résumé du poste

CloserHire is recruiting for a German-speaking Customer Support Advisor to work remotely from Portugal, assisting customers with diabetes medical devices across Europe. You will handle calls, emails, chats and SMS, ensuring accurate order management and high-quality support.

Requirements include fluent German (C1+) and English (C1+), plus the ability to support several European markets. Prior experience in customer service or healthcare is a plus, with comprehensive training provided.

Qualifications

• Fluent German (C1+) and strong English (C1+) required.
• Experience in customer service, healthcare, or technical support is a plus.
• Able to support multiple European markets simultaneously.

Responsabilités

• Provide customer care and technical assistance for diabetes medical devices via calls, email, chat and SMS.
• Manage order intake, renewals and related documentation in line with procedures.
• Troubleshoot devices and provide technical support for medical devices and accessories.
• Follow scripts and procedures to ensure regulatory and safety compliance.
• Support customers across multiple European markets while working remotely.

Connaissances

German language proficiency

English language proficiency

Empathy

Communication skills

Multitasking

Description du poste

CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Your Role:

Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

Requirements:

Fluent German (C1+) and strong English skills (C1). Ability to support multiple European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases.

Active listening and empathy to resolve customer concerns. Currently based in Portugal or willing to relocate to Portugal. Comfortable working independently in a fully remote environment. The Offer: Fully remote position from Portugal. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Equipment and support required to perform your role remotely. Multicultural and supportive international work environment. Career development opportunities within an international company.