German-Speaking Medical Devices Support Advisor – Portugal

CloserHire; Portugal; À distance; EUR 16 000 - 19 000; Plein temps

Avantages offerts par ce poste

14 Salaries a Year

Meal Allowance

Work From Home

Résumé du poste

CloserHire is seeking a German-speaking Medical Devices Support Advisor for a remote position based in Portugal. You will support customers using insulin delivery devices across Europe, delivering empathetic and professional assistance with accurate order management and technical troubleshooting.

The role requires German (C1+) and English (C1) proficiency, strong communication, and the ability to work independently in a fully remote environment.

Qualifications

• German language at C1+ level
• English language at C1 level
• Experience in customer service or technical support is advantageous
• Based in Portugal or willing to relocate to Portugal
• Ability to work remotely and manage multiple channels

Responsabilités

• Provide customer care and technical assistance for diabetes medical devices across multiple channels (calls, email, chat, SMS) and ensure accurate order management.

Connaissances

German (C1+)

English (C1)

Customer service

Active listening

Empathy

Description du poste

German-speaking Medical Devices Support Advisor — Portugal (remote). 1100€ x 14 + 1500€ Welcome bonus.

At a glance

• Location: Portugal (remote)
• Languages: German
• Salary: 1100€ x 14 + 1500€ Welcome bonus
• Start: 22/10
• Relocation: not offered for this role

About the role

CloserHire is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Advisors for a remote position in Portugal. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

What you'll do

• Provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards

What we're looking for

• Fluent
• German (C1+) and strong
• English skills (C1). Ability to support multiple
• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns. Currently based in Portugal or willing to relocate to Portugal. Comfortable working independently in a fully remote environment

Salary

1100€ x 14 + 1500€ Welcome bonus

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Meal Allowance
• Work From Home

Benefits

• Fully remote position from Portugal. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Equipment and support required to perform your role remotely. Multicultural and supportive international work environment. Career development opportunities within an international company

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

We are an equal-opportunity recruiter and consider every applicant on ability alone.