German-Speaking Digital Platform Ops Support Portugal

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Paid training

Dynamic multicultural environment

Career development opportunities

Resumo da oferta

Cross Border Talents in Portugal seeks a German-speaking Digital Platform Ops Support to join a multilingual team delivering top-tier customer care. You will handle inquiries in German across phone, chat, and email, ensuring accurate, empathetic responses and adherence to client guidelines.

The role offers a competitive salary with KPI-based bonuses, a full relocation package, paid training, and opportunities for career development in a dynamic multicultural environment.

Qualificações

• Fluent in German (native or C1/C2).
• EU citizenship or valid EU work permit or refugee status.
• Strong communication and interpersonal skills.
• Availability for rotating shifts (Mon-Fri with occasional weekends).

Responsabilidades

• Handle customer inquiries via phone, chat, and email in German.
• Provide accurate, professional, and empathetic support.
• Follow client guidelines and quality standards.
• Escalate complex issues appropriately.
• Maintain records in CRM systems.

Conhecimentos

German language

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

German-Speaking Digital Platform Ops Support Portugal

ABOUT THE ROLE

We are recruiting on behalf of a leading international BPO/customer experience company based in Portugal. You will join a multilingual team delivering high-quality support in German.

RESPONSIBILITIES

• Handle customer inquiries via phone, chat, and/or email in German
• Provide accurate, professional, and empathetic support
• Follow client guidelines and quality standards
• Escalate complex issues appropriately
• Maintain accurate records in CRM systems

REQUIREMENTS

• Fluent in German - native or C1/C2 level (mandatory)
• EU citizenship, valid EU work permit, or refugee protection status
• Strong communication and interpersonal skills
• Availability for rotating shifts (Mon-Fri + occasional weekends)
• Previous customer service experience is an advantage

WHAT WE OFFER

• Competitive monthly salary + KPI/performance bonus Full relocation package provided (flight + accommodation support)
• Paid initial training
• Dynamic multicultural work environment
• Career development opportunities