German Customer Support in Portugal

Cross Border Talents

Faro

Teletrabalho

EUR 18 000 - 28 000

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Resumo da oferta

A leading customer support provider in Faro, Portugal is seeking a fluent German-speaking Customer Support representative. You will assist clients via phone, email, and chat, ensuring a smooth and positive experience. The role requires strong communication and analytical skills. You can expect a competitive salary, performance bonuses, meal allowance, and support for transportation and relocation, with the flexibility of working remotely. Join a team that values innovation and excellence.

Qualificações

EU Citizenship or Portuguese Residency Card required.
0-1 year of experience in customer support.
Strong leadership, analytical and communication skills.
Eagerness to learn and grow.

Responsabilidades

Communicate with customers via phone, email, and chat.
Manage inquiries and provide clear solutions.
Maintain accurate records of interactions.
Work with internal teams for effective solutions.
Escalate complex or sensitive issues in accordance with company procedures.
Work closely with internal teams to deliver quick and effective solutions.
Consistently meet quality and response time targets.
Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

About the job German Customer Support in Portugal

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy, professionalism, and teamwork define every customer interaction. If you’re detail-oriented, proactive, and passionate about helping people, this is the perfect opportunity to grow your career.

Role Overview

As a Customer Support, you’ll be the first point of contact for clients, assisting them via phone, email, and live chat. Your mission is to provide clear solutions, resolve issues efficiently, and ensure a smooth and positive experience for every customer.

Key Responsibilities

Communicate with customers in a friendly and professional manner across multiple channels (phone, email, and chat).
Manage a variety of inquiries — from product or service information to troubleshooting and account assistance.
Offer clear guidance, address concerns, and ensure customers feel supported throughout their journey.
Maintain accurate records of interactions and keep documentation up to date.
Escalate complex or sensitive issues in accordance with company procedures.
Work closely with internal teams to deliver quick and effective solutions.
Consistently meet quality and response time targets.
Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Requirements