German Customer Support in Portugal

Cross Border Talents

Coimbra

Teletrabalho

EUR 18 000 - 24 000

Tempo integral

14 dias+

Gerador de candidaturas

Não envies um currículo genérico — gera um currículo e uma carta de apresentação adaptados a esta função específica.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonuses

Meal allowance

Transportation support

Relocation package

Resumo da oferta

A leading customer support firm in Coimbra, Portugal is searching for a Customer Support representative. This role involves being the first point of contact for clients via phone, email, and live chat, ensuring their needs are met with empathy and professionalism. The ideal candidate is fluent in German and possesses excellent communication skills. Join us for a competitive salary, performance bonuses, and a flexible work-from-home option.

Qualificações

Must have EU Citizenship or Portuguese Residency Card.
0-1 year of experience in customer support.
0-1 year of customer support experience.
Strong leadership, analytical and communication skills.
Eagerness to learn and grow.

Responsabilidades

Communicate with customers in a friendly and professional manner.
Manage inquiries across multiple channels.
Maintain accurate records of interactions.
Work closely with internal teams for solutions.
Escalate complex issues per company procedures.
Collaborate with internal teams for quick, effective solutions.
Strive to meet quality and response time targets.
Stay informed on product knowledge and policies.

Conhecimentos

Fluent in German (C2 level)

Strong leadership

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

About the job German Customer Support in Portugal

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy, professionalism, and teamwork define every customer interaction. If you’re detail-oriented, proactive, and passionate about helping people, this is the perfect opportunity to grow your career.

Role Overview

As a Customer Support, you’ll be the first point of contact for clients, assisting them via phone, email, and live chat. Your mission is to provide clear solutions, resolve issues efficiently, and ensure a smooth and positive experience for every customer.

Key Responsibilities

Communicate with customers in a friendly and professional manner across multiple channels (phone, email, and chat).
Manage a variety of inquiries — from product or service information to troubleshooting and account assistance.
Offer clear guidance, address concerns, and ensure customers feel supported throughout their journey.
Maintain accurate records of interactions and keep documentation up to date.
Escalate complex or sensitive issues in accordance with company procedures.
Work closely with internal teams to deliver quick and effective solutions.
Consistently meet quality and response time targets.
Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Requirements