German-Speaking Customer Support Specialist - Remote in Portugal

Recruityard; Lisboa; Remote; EUR 25,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Ongoing coaching and professional dev.

Career progression opportunities

International multicultural team

Job summary

Recruityard seeks a German-speaking Customer Support Specialist to handle inquiries by phone, email and chat. This fully remote role in mainland Portugal requires at least one year in customer service and strong communication skills, with support and coaching provided.

You will manage accounts, assist with billing and services, troubleshoot issues, explain products clearly, escalate complex cases, and relay customer feedback to improve service.

Qualifications

• Minimum 1 year in customer service in a call/contact centre.
• German and English at C2 level or above.
• Ability to work fully remotely from mainland Portugal.

Responsibilities

• Support German-speaking customers by phone, email and chat.
• Handle account management, billing and service enquiries.
• Troubleshoot issues and guide customers through practical solutions.
• Explain products, services and platform features clearly.
• Escalate complex cases to the appropriate teams.
• Share customer feedback to help improve the service.

Skills

German language proficiency

English language proficiency

Customer service experience

Communication skills

Problem solving

Attention to detail

Digital tools proficiency

Learning systems

Job description

German-Speaking Customer Support Specialist - Remote in Portugal

Bring your customer service experience to an international telecommunications project - all while working from home in mainland Portugal.

We’re hiring German-speaking Customer Support Consultants with at least one year of customer service experience in a call centre or contact centre environment.

You’ll help customers with account, billing, service and technical enquiries, supported by paid training and ongoing coaching.

What You’ll Do

• Support German-speaking customers by phone, email and chat;
• Handle account management, billing and service enquiries;
• Troubleshoot issues and guide customers through practical solutions;
• Explain products, services and platform features clearly;
• Escalate complex cases to the appropriate teams;
• Share customer feedback to help improve the service.

What You’ll Bring

• German and English at C2 level or above;
• A minimum of one year of customer service experience in a call centre or contact centre - mandatory;
• Strong communication skills and an empathetic, professional approach;
• Good problem-solving skills and attention to detail;
• Confidence using digital tools and learning new systems;
• The ability to manage customer enquiries in a fast-paced environment;
• Availability to work fully remotely from mainland Portugal.

Contract and Schedule

• Monday to Friday, with rotating eight-hour shifts between 07:00 and 18:00;
• Availability to work public holidays when scheduled, with additional payment;
• Fully remote working arrangement within mainland Portugal.

Monthly Compensation

• Base salary €920 gross month
• Language allowance - German and English €500
• Fixed multiskill bonus €150gross month
• Performance bonus Up to €360gross month
• Attendance allowance €110gross month
• Flex work allowance €60 net month
• Meal allowance €10.20 net per working day

The meal allowance is approximately €214 for a month with 21 working days. The performance bonus depends on results.

Additional Benefits

• Private health insurance;
• Paid training to prepare you for the role;
• Ongoing coaching and professional development;
• Career progression opportunities within a global organisation;
• An international, multicultural team.

Data protection: Personal data provided will be processed for this recruitment and selection process in accordance with the GDPR.