German Speaking Customer Support Specialist - Remote Portugal

Kats Recruitment; Lisboa; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance

22 days annual paid leave

Job summary

Kats Recruitment is seeking a German-speaking Customer Support Specialist for a fully remote role based in Portugal. You will be the primary contact for German-speaking users, handling inquiries across channels and ensuring high CSAT from your home office.

This 100% remote, full-time position offers a 40-hour work week, rotating shifts, and a base salary with performance bonuses. A private health plan and meal allowance accompany per-user benefits.

Qualifications

• Native or near-native German, written and spoken.
• Good English (B2+) for internal tools and collaboration.
• Customer-focused with empathy and problem-solving skills.
• Clear verbal communication and professional written grammar.
• Comfortable using multiple digital apps and ticketing software.

Responsibilities

• Deliver friendly, professional customer assistance in German via phone, email, and live chat.
• Assist customers with account configurations, orders, billing inquiries, and service updates.
• Diagnose issues and guide users toward clear, sustainable resolutions.
• Maintain high service quality, response speed, and CSAT scores.
• Log customer interactions and outcomes in the CRM system.
• Collaborate with escalation units to resolve complex cases.

Skills

German language proficiency (C1/C2)

English proficiency (B2+)

Customer-centric mindset

Active listening and problem-solving

Clear verbal and written communication

Tools

CRM software

Ticketing system

Chat tools

Job description

German Speaking Customer Support Specialist | Remote Portugal

Job Description

We are recruiting German-speaking Customer Support Specialists for a fully remote position based within Portugal, delivering dedicated customer service for an international consumer brand.
In this role, you will be the primary point of contact for German-speaking users, handling product and account-related inquiries across digital channels. You will troubleshoot service requests, assist with everyday platform navigation, and ensure high customer satisfaction from your home office setup.

Your Role

• Deliver friendly, professional, and prompt customer assistance in German via phone, email, and live messaging.
  
• Assist customers with account configurations, order management, billing inquiries, and service updates.
  
• Diagnose customer challenges accurately and guide users toward clear, sustainable resolutions.
  
• Maintain high service quality, response speed, and customer satisfaction (CSAT) scores.
  
• Accurately log customer interactions, case details, and outcomes in internal CRM databases.
  
• Identify recurring issues or usability obstacles and report them proactively to team leads.
  
• Collaborate with peers and internal escalation units to resolve complex cases smoothly.
  

Your Qualifications

• Native or near-native fluency in German (C1/C2 level), both written and spoken.
  
• Good working proficiency in English (B2 level or higher) for internal tools, systems, and team collaboration.
  
• Customer-centric mindset with strong active listening, empathy, and problem-solving abilities.
  
• Clear verbal communication and professional written grammar.
  
• Comfortable working across multiple digital applications, chat tools, and ticketing software simultaneously.
  
• High self-discipline and dependability required for autonomous remote work.
  
• Prior experience in customer service, contact centers, hospitality, or retail is an advantage.
  
• Locals Only: Must already reside in Portugal with valid local work eligibility, tax (NIF), and social security registration (no relocation support provided).
  

The Offer

• Work Model: 100% remote within mainland Portugal (technical equipment provided).
  
• Work Schedule: Full-time (40 hours per week), 8-hour daily shifts on a rotating schedule covering Monday through Sunday (with 2 scheduled rest days per week).
  
• Compensation & Bonuses: Competitive monthly base salary package plus performance-related monthly bonuses.
  
• Allowances & Perks: Daily meal allowance paid via a dedicated card, plus statutory holiday and Christmas allowances.
  
• Healthcare: Comprehensive private health insurance coverage effective from day one.
  
• Paid Leave: 22 days of annual paid leave plus statutory compensatory time off for working on Portuguese public holidays.
  
• Training & Development: Fully paid initial virtual training program with ongoing coaching and clear avenues for internal career progression.