German Support Specialist - Lisbon

Speak It; Lisboa; Remote; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Equipamento fornecido

Seguro de saúde privado

Bônus de desempenho

Aulas de idiomas gratuitas

Horário rotativo

Oportunidade de progressão

Pacote de relocação

Job summary

A Speak It procura um German Support Specialist para Lisboa, em regime remoto. Trabalhare1 com equipa internacional no servie7o de apoio ao cliente, lidando com encomendas, reembolsos e consultas.

Exige fluência em aleme3o e ingleas (C1), rigor, respeito pela privacidade de dados PCI/GDPR e orientae7e3o para a experedencia do cliente. Sale1rio de 1.373€ bruto mensais, com pagamentos 12 vezes/ano.

Qualifications

• Comunicação impecável, escrita e fala em inglês (C1).
• Capacidade de trabalhar com informações sensíveis e classificadas.
• Trabalho sob pressão com prazos.
• Alta precisão e atenção aos detalhes.

Responsibilities

• Suporte a encomendas online durante toda a jornada (gestão de entrega, investigae7f5es de envio, devolua7f5es, pagamentos, reembolsos).
• Tratar informae7f5es sensedveis seguindo as normas PCI/GDPR.
• Interagir com clientes, transportadoras, instituie7f5es financeiras e equipas internas.
• Melhorar a experieancia do cliente mantendo padrf5es elevados de atendimento.
• Reconhecer e analisar problemas complexos e escalar conforme necessidade.
• Trabalho em equipa para atingir as metas do projeto.

Skills

Inglês fluente (C1)

Comunicação clara

Trabalho em equipa

Gestão de tempo

Tools

SAP

Back-Office

Job description

German Support Specialist - Lisbon

Salary : €1,373 - 1,373 monthly

Empresa : Speak It Tipo de Emprego : Periodo Integral Remote / Work from Home

Descrição do Emprego - German Support Specialist - Lisbon

Description

Are you fluent in German and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our international team within the customer support industry. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

Responsibilities

• Support to customers’ online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).


• Handle very sensitive customer and client information, having to follow the standard PCI and GDPR policies


• You will be interacting with customers, Carriers/Couriers, financial institutions, other Support Specialists, and other internal departments.


• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.


• Quickly and effectively recognize and analyze complex problems and elevate to the dedicated team, if necessary, with the help of the Knowledge Base.


• Team-oriented, combining efforts in achieving the project’s goals.

Requirements

• Flawless communication skills, proficient (both written and oral) in English (C1)


• Ability to work in a sensitive and classified information environment is an advantage


• Ability to work quickly and efficiently under deadline pressure.


• Very good accuracy and attention to detail, understanding that small details can make the


• biggest difference.


• Proven ability to work and make decisions with minimal supervision.


• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.


• Working in a back-office environment with customer satisfaction in mind


• Excellent written and verbal communication skills


• Interest in self and team KPIs – focusing on what can be done instead of what cannot be.


• Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.


• As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.


• Extraordinary teammate, thriving in an environment where camaraderie matters.

Benefits

• Equipment provided by the company.


• Private health insurance from first day.


• Salary: 1373 euros gross per month (12 payments per year) including allowances.


• Performance bonus.


• Free language lessons.


• Working hours: 8h per day, 5 days per week from 7 am to midnight rotational.


• Opportunities of career progression after 6 months.


• Relocation package: refund of the flight ticket after 6 months.


• Multicultural work environment.