German Speaking Customer Support Specialist

Kats Recruitment; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Meal allowances

Health insurance

Relocation package

Training program

Career progression

Job summary

Kats Recruitment seeks a German-speaking Customer Support Specialist for an on-site role in Lisbon, Portugal. You will be the main contact for German-speaking customers, helping with accounts, orders, and inquiries across multiple channels.

You're expected to maintain CSAT, log cases in CRM, and collaborate with escalation teams to resolve complex issues. A friendly, patient approach and strong German/English language skills are essential for success.

Qualifications

• Native or near-native German language skills with strong written and spoken ability.
• Solid English for internal collaboration and tools use.
• Excellent interpersonal skills, empathy and active listening.

Responsibilities

• Deliver professional German customer care via phone, email, and live chat.
• Assist with account configurations, orders, delivery tracking, billing and returns.
• Diagnose issues and guide users toward clear resolutions.
• Maintain high CSAT scores and accurate logging of interactions.
• Log interactions and outcomes in CRM; identify recurring issues.

Skills

German (C1/C2)

English (B2+)

Empathy

Communication skills

Multitasking

Tools

CRM software

Job description

German Speaking Customer Support Specialist | Lisbon

Job Description

We are recruiting German-speaking Customer Support Specialists for an on-site position based in Lisbon, Portugal, delivering premium customer service for a leading international brand.
In this role, you will be the direct point of contact for German-speaking customers, providing friendly, efficient assistance across multiple digital channels. You will troubleshoot service inquiries, assist with account and order management, and deliver outstanding customer experiences within a modern, multicultural office environment.

Your Role

• Deliver professional, empathetic customer care in German via phone, email, and live chat.
  
• Assist customers with account configurations, order processing, delivery tracking, billing, and returns.
  
• Diagnose customer issues accurately and guide users toward clear, sustainable resolutions.
  
• Maintain high service quality, response accuracy, and customer satisfaction (CSAT) scores.
  
• Accurately log customer interactions, case notes, and outcomes in internal CRM databases.
  
• Identify recurring issues or usability challenges and communicate them to team leads.
  
• Collaborate with peers and specialized escalation units to resolve complex cases promptly.
  

Your Qualifications

• Native or near-native fluency in German (C1/C2 level), both written and spoken.
  
• Solid command of English (B2 level or higher) for internal collaboration, training, and systems use.
  
• Strong interpersonal skills, empathy, and active listening abilities.
  
• Clear verbal communication and precise written grammar.
  
• Good digital literacy and the ability to multitask across several software tools and tabs.
  
• Previous experience in customer support, contact centers, hospitality, or retail is an advantage, but motivated entry-level candidates are welcome.
  
• Availability to work on-site in Lisbon across rotating operational schedules covering Monday through Sunday.
  

The Offer

• Work Location: Modern office facilities in Lisbon, Portugal (full-time on-site).
  
• Work Schedule: 40 hours per week, 8-hour daily shifts on a rotating schedule from Monday to Sunday (with 2 scheduled rest days per week).
  
• Compensation & Benefits: Competitive monthly salary package, performance-based monthly bonuses, daily meal allowances on a prepaid card, and integrated holiday and Christmas allowances.
  
• Health & Wellness: Comprehensive private health insurance coverage from day one.
  
• Relocation Package: Full relocation assistance available for eligible candidates moving to Lisbon (including travel expense support and company accommodation options).
  
• Training & Development: Fully paid initial training program covering platform tools, products, and customer communication workflows.
  
• Workplace Culture: Dynamic, international environment with team activities, sports clubs, language classes, and clear internal career progression routes.