Costumer Support with German - Remote in Portugal

Talentrail; Portugal; Remote; EUR 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive relocation support

Health insurance

Access to exclusive employee discounts

Full training delivered by certified instructors

Clear paths for career growth

Job summary

A global service provider is seeking a Costumer Support representative fluent in German for a remote position in Portugal. The role involves communicating with customers, managing inquiries, and ensuring satisfaction while providing support for major brands. Ideal candidates will possess strong communication skills and multitasking abilities. The company offers full training and a competitive salary, along with health insurance and career development opportunities.

Qualifications

• Fluency in German and proficiency in English are essential.
• Excellent communication and problem-solving skills required.
• Strong multitasking abilities and attention to detail are important.

Responsibilities

• Communicate with customers via phone, chat, and email.
• Monitor and manage customer cases for timely resolution.
• Maintain high levels of customer satisfaction.

Skills

Fluency in German (spoken and written)

Proficient in English (minimum B2 level)

Excellent communication and problem-solving skills

Strong multitasking abilities

Attention to detail

Job description

Costumer Support with German - Remote in Portugal

Location: Work from Home (within Portugal)

Are you fluent in German and passionate about providing excellent customer service? Take the next step in your career by joining a global team supporting some of the world’s most recognized brands.

This is a remote position within Portugal, with all necessary equipment provided by the company. You will receive full online training and ongoing support to help you succeed in your role.

What You Will Do

• Communicate with customers via phone, chat, and email
• Monitor and manage customer cases to ensure timely and effective resolution
• Maintain high levels of customer satisfaction while representing a major global brand
• Build strong, empathetic relationships with customers and internal partners
• Work toward achieving targets and KPIs set by the client and company

What You Need

• Fluency in German (spoken and written)
• Proficient in English (minimum B2 level)
• Excellent communication and problem-solving skills
• Basic computer knowledge and comfort with technology
• Strong multitasking abilities and attention to detail
• Team-oriented and able to thrive in a fast-paced environment

What We Offer

• Full remote setup in Portugal – equipment provided
• Comprehensive relocation support for candidates moving from abroad
• Competitive monthly salary
• Health insurance and access to exclusive employee discounts
• Full training delivered by certified instructors
• Clear paths for career growth and professional development

By applying, you consent to your CV being shared directly with our client for recruitment purposes in accordance with GDPR.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Human Resources Services