German Customer Support — Porto | €3,000 Signing Bonus

Cross Border Talents; Gondomar; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Relocation Assistance

Collaborative Team

Job summary

A leading hiring firm in Porto is seeking a German Customer Support professional to provide top-notch assistance through email and chat. Ideal candidates must have proficiency in both German and English, along with problem-solving skills. Responsibilities include troubleshooting, maintaining quality standards, and participating in ongoing training. This role offers a competitive salary and a supportive team environment, perfect for those looking to advance their careers.

Qualifications

• One year of experience in Customer Support or a related role.
• EU citizenship or a Portuguese residency card.
• Desire to learn and advance in the field.

Responsibilities

• Respond to customer questions and issues through email and chat.
• Follow step-by-step support protocols (SOPs).
• Maintain strong performance in line with quality expectations.

Skills

Proficiency in German (C2 level)

Proficiency in English (B2 level)

Strong analytical abilities

Leadership skills

Communication abilities

Job description

A leading hiring firm in Porto is seeking a German Customer Support professional to provide top-notch assistance through email and chat. Ideal candidates must have proficiency in both German and English, along with problem-solving skills. Responsibilities include troubleshooting, maintaining quality standards, and participating in ongoing training. This role offers a competitive salary and a supportive team environment, perfect for those looking to advance their careers.