German Customer Support Specialist | Global Team

Francisco CI; Porto; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Fully paid training

Private health insurance

Free Portuguese language classes

Additional benefits

Job summary

Francisco CI in Porto is looking for fluent German speakers to excel in customer support roles. You will manage client interactions through various platforms while ensuring high customer satisfaction and assisting with sales support. The role offers fully paid training, private health insurance after contract signing, free Portuguese classes, and other additional benefits. Ideal candidates are proficient in German and possess a strong command of English, alongside excellent communication skills.

Qualifications

• Fluency in German at a superior level.
• Proficient in English with at least a B2 level.
• Exceptional communication and interpersonal skills.

Responsibilities

• Handle incoming user requests via telephone, email, and chat.
• Strive for high customer satisfaction by keeping clients informed.
• Provide high-quality support for post-sales inquiries.
• Assist with inbound sales and promote products.
• Achieve quarterly sales targets while maintaining great customer experience.
• Record and follow up on orders ensuring data accuracy in CRM.

Skills

Proficiency in German (C1/C2)

Good level of English (B2 or higher)

Strong communication and interpersonal skills

Job description

Francisco CI in Porto is looking for fluent German speakers to excel in customer support roles. You will manage client interactions through various platforms while ensuring high customer satisfaction and assisting with sales support. The role offers fully paid training, private health insurance after contract signing, free Portuguese classes, and other additional benefits. Ideal candidates are proficient in German and possess a strong command of English, alongside excellent communication skills.