German Customer Support Specialist — Remote (Portugal)

Cross Border Talents; Porto; Remote; EUR 15,000 - 23,000; Full time

Benefits offered by this job

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Relocation Package

Job summary

A dynamic customer support company in Porto, Portugal is looking for a proactive Customer Support Specialist. In this role, you will assist clients through phone, email, and chat, ensuring a positive experience. The ideal candidate will be fluent in German, possess strong communication skills, and have a desire to learn. The company offers a competitive salary, performance bonus, meal allowance, transportation support, and relocation package, with the flexibility to work remotely.

Qualifications

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Engage with customers professionally and warmly via phone, email, and chat.
• Handle diverse requests, from product or service information to troubleshooting and account support.
• Provide guidance, address concerns, and ensure clients feel supported throughout their journey.
• Keep accurate records of all cases and maintain up-to-date documentation.
• Escalate sensitive or complex issues following company procedures.
• Collaborate with internal teams to deliver timely and effective resolutions.
• Consistently meet quality standards and response time targets.
• Stay current on product knowledge, company policies, and industry best practices.

Skills

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

A dynamic customer support company in Porto, Portugal is looking for a proactive Customer Support Specialist. In this role, you will assist clients through phone, email, and chat, ensuring a positive experience. The ideal candidate will be fluent in German, possess strong communication skills, and have a desire to learn. The company offers a competitive salary, performance bonus, meal allowance, transportation support, and relocation package, with the flexibility to work remotely.