German-Speaking Customer Support Specialist (Hybrid — Braga)

C&D Talent Advisory - Academy; Coimbra; Híbrido; EUR 17.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work Braga

Health insurance from day 1

Paid training

Career development opportunities

Permanent contract with 3-month trial

Descripción de la vacante

C&D Talent Advisory - Academy in Braga, Portugal, invites you to join a customer support role focused on meal cards and employee benefits. The position is hybrid with a Monday–Friday schedule and rotational shifts, offering structured pay and benefits.

You will assist customers via phone, email, or digital channels, document interactions, and collaborate with internal teams to improve service quality. German language proficiency is required at an advanced level.

Formación

• Strong German language proficiency at an advanced level.
• Proven customer service and communication skills.
• Problem solving with clear solutions.
• Experience using CRM systems and digital platforms.
• Organized with the ability to multitask in a fast-paced environment.
• Team-oriented mindset with professional customer approach.

Responsabilidades

• Assist customers with inquiries related to meal cards and employee benefits accounts.
• Support users with payments, balances, card usage, and platform access.
• Handle requests via phone, email, or digital channels.
• Accurately document customer interactions in internal systems.
• Provide professional, empathetic, and solution-oriented support.
• Collaborate with internal teams to improve service quality.

Conocimientos

German language

Customer service mindset

Communication skills

Problem solving

CRM systems

Multitasking

Herramientas

CRM tools

Descripción del empleo

C&D Talent Advisory - Academy in Braga, Portugal, invites you to join a customer support role focused on meal cards and employee benefits. The position is hybrid with a Monday–Friday schedule and rotational shifts, offering structured pay and benefits.

You will assist customers via phone, email, or digital channels, document interactions, and collaborate with internal teams to improve service quality. German language proficiency is required at an advanced level.