French-Speaking Customer Support Specialist — Hybrid Braga

Cross Border Talents; Guimarães; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Equipment provided

Job summary

Cross Border Talents in Braga, Portugal, seeks a French-speaking Customer Support Specialist to assist users of a cutting-edge employee benefits app. You will answer inquiries about meal allowances, mobility programs and reward vouchers, and help users create and manage accounts.

This hybrid role offers a 6-month contract with weekday shifts between 07:00 and 18:00, weekends off; equipment is provided for remote candidates.

Qualifications

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Skills

French proficiency

Communication skills

Customer-centric mindset

Job description

Cross Border Talents in Braga, Portugal, seeks a French-speaking Customer Support Specialist to assist users of a cutting-edge employee benefits app. You will answer inquiries about meal allowances, mobility programs and reward vouchers, and help users create and manage accounts.

This hybrid role offers a 6-month contract with weekday shifts between 07:00 and 18:00, weekends off; equipment is provided for remote candidates.