German-Speaking Customer Support (On-site) Braga

FH Collective Academy; Braga; On-site; EUR 15,000 - 19,000; Full time

Job summary

FH Collective Academy in Braga, Portugal is seeking a Customer Service Specialist who speaks German to join our on-site team. You will handle inquiries via phone, email, or chat and support German-speaking customers in a structured, weekday role.

The position offers a Monday to Friday schedule, a base salary of €1,055 gross with 14 salaries plus a €100 monthly bonus, and a stable team environment for long-term growth.

Qualifications

• Native / C2 German required or equivalent
• Good English level
• Strong communication abilities
• Customer-focused mindset and service orientation

Responsibilities

• Provide support to German-speaking customers via phone, email, or chat
• Handle customer inquiries efficiently and professionally
• Ensure high levels of customer satisfaction
• Maintain accurate records in internal systems

Skills

German language (native/C2)

English (good)

Communication skills

Customer-focused

CS experience a plus

Job description

FH Collective Academy in Braga, Portugal is seeking a Customer Service Specialist who speaks German to join our on-site team. You will handle inquiries via phone, email, or chat and support German-speaking customers in a structured, weekday role.

The position offers a Monday to Friday schedule, a base salary of €1,055 gross with 14 salaries plus a €100 monthly bonus, and a stable team environment for long-term growth.