German-Speaking Customer Support Specialist — Braga

FH Collective - Academy; Braga; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

14 salaries

€100 monthly bonus

Mon-Fri schedule

Job summary

FH Collective - Academy in Braga, Portugal, is seeking a German-speaking customer service professional for a Monday–Friday, on-site role. You will support German-speaking customers via phone, email, or chat and maintain accurate records in internal systems.

The ideal candidate is fluent in German (C2) with good English, has strong communication skills, and a customer-focused mindset. Prior CS experience is a plus.

Qualifications

• Native / C2 German + good English level.
• Strong communication skills.
• Customer-focused mindset.
• Previous customer service experience is a plus.

Responsibilities

• Provide support to German-speaking customers via phone, email, or chat.
• Handle customer inquiries efficiently and professionally.
• Ensure high levels of customer satisfaction.
• Maintain accurate records in internal systems.

Skills

German (C2)

English (good)

Communication

Customer service

Job description

FH Collective - Academy in Braga, Portugal, is seeking a German-speaking customer service professional for a Monday–Friday, on-site role. You will support German-speaking customers via phone, email, or chat and maintain accurate records in internal systems.

The ideal candidate is fluent in German (C2) with good English, has strong communication skills, and a customer-focused mindset. Prior CS experience is a plus.