German Speaking Customer Support Representative | Braga, Portugal - €1.055 A Month

C&D Talent Advisory - Academy; Coimbra; Hybrid; EUR 17,000 - 19,000; Full time

Benefits offered by this job

Hybrid work Braga

Health insurance from day 1

Paid training

Career development opportunities

Permanent contract with 3-month trial

Job summary

C&D Talent Advisory - Academy in Braga, Portugal, invites you to join a customer support role focused on meal cards and employee benefits. The position is hybrid with a Monday–Friday schedule and rotational shifts, offering structured pay and benefits.

You will assist customers via phone, email, or digital channels, document interactions, and collaborate with internal teams to improve service quality. German language proficiency is required at an advanced level.

Qualifications

• Strong German language proficiency at an advanced level.
• Proven customer service and communication skills.
• Problem solving with clear solutions.
• Experience using CRM systems and digital platforms.
• Organized with the ability to multitask in a fast-paced environment.
• Team-oriented mindset with professional customer approach.

Responsibilities

• Assist customers with inquiries related to meal cards and employee benefits accounts.
• Support users with payments, balances, card usage, and platform access.
• Handle requests via phone, email, or digital channels.
• Accurately document customer interactions in internal systems.
• Provide professional, empathetic, and solution-oriented support.
• Collaborate with internal teams to improve service quality.

Skills

German language

Customer service mindset

Communication skills

Problem solving

CRM systems

Multitasking

Tools

CRM tools

Job description

Overview

Location: Braga, Portugal (Hybrid) Schedule: Monday - Friday, rotational shifts between 07:*******:00 Language: Advanced level of German required

What You'll Do

• Assist customers with inquiries related to meal cards and employee benefit accounts
• Support users with payments, balances, card usage, and platform access
• Handle requests via phone, email, or digital channels
• Accurately document customer interactions in internal systems
• Provide professional, empathetic, and solution-oriented support
• Collaborate with internal teams to improve service quality

What We're Looking For

• Strong communication and customer service skills
• Ability to solve problems and provide clear solutions
• Comfortable working with digital systems and CRM tools
• Organized and able to handle multiple tasks efficiently
• Team-oriented mindset with a professional attitude toward customers
• Previous experience in customer support or service roles is a plus

Salary & Benefits

• Base Salary: €1,055 gross × 14 months
• Performance Bonus: €80/month × 12 months
• Meal Allowance: €7.63/day Braga
• Position Bonus: €20/month × 12 months
• Welcome Bonus: paid in 12 monthly installments during the first year

Additional Benefits

• Permanent contract (3-month trial period)
• Hybrid work model in Braga
• Health insurance from day 1 (fully covered after 6 months)
• Paid training for the project
• Career development opportunities

Work Authorization Requirements

• Candidates must have valid documentation to work in Portugal, such as: EU ID / EU citizenship Portuguese residence card
• Manifestação de Interesse Valid Type D work visa with AIMA appointment scheduled + NIF
• Expired Type D work visa with AIMA appointment already attended + NIF