Remote German-Speaking Tech Support Specialist
CareerForge
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Benefits offered by this job
Job summary
CareerForge in Braga, Portugal is seeking a Remote German-Speaking Customer Service Representative to support German-speaking clients on website technical solutions. This full-time, remote role offers rotative shifts, including nights and weekends, in a fast-growing tech environment.
You will handle inquiries via phone, email, or chat, document interactions in the CRM, and collaborate with teams to improve the customer experience.
Qualifications
- Fluency in German (C2) required.
- English proficiency (B2 or higher).
- Experience in customer service or tech support is a plus but not mandatory.
- Technical aptitude and willingness to learn about website solutions.
- Ability to work remotely and independently.
- EU ID to work legally in Portugal; Residence Card for non-EU nationals.
Responsibilities
- Provide high-quality customer service to German-speaking clients via phone, email, and chat.
- Troubleshoot technical issues related to website solutions.
- Guide customers through using website tools and features.
- Document all customer interactions in the CRM system.
- Escalate complex issues to appropriate teams when needed.
- Maintain confidentiality and adhere to data protection policies.
Skills
Tools
Job description
CareerForge in Braga, Portugal is seeking a Remote German-Speaking Customer Service Representative to support German-speaking clients on website technical solutions. This full-time, remote role offers rotative shifts, including nights and weekends, in a fast-growing tech environment.
You will handle inquiries via phone, email, or chat, document interactions in the CRM, and collaborate with teams to improve the customer experience.
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