German Speaker Wanted!

Cross Border Talents; Braga; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Specialist based in Braga to join an international team. You will assist customers with inquiries, requests, and service-related topics while maintaining high satisfaction levels.

Key responsibilities include handling inquiries via phone, email, or chat and providing clear solutions. Strong communication and problem-solving skills, plus the ability to thrive in a fast-paced setting, are essential for success.

Qualifications

• C2 level German and English at B2–C1 level are required.
• Previous experience in customer service is advantageous.
• Strong communication and problem-solving skills are essential.
• Ability to work in a fast-paced environment.
• Team-oriented and detail-focused mindset.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide clear and efficient solutions to customer issues.
• Maintain high standards of communication and service quality.
• Follow internal processes and guidelines.
• Work closely with team members to ensure smooth operations.

Skills

German language (C2)

English (B2–C1)

Job description

German Speaking Customer Support Specialist

About the Role

We are looking for a German-speaking Customer Service Specialist currently based in Braga to join an international team.

In this role, you will support customers with inquiries, requests, and service-related topics while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide clear and efficient solutions to customer issues
• Maintain high standards of communication and service quality
• Follow internal processes and guidelines
• Work closely with team members to ensure smooth operations

Requirements

• C2 level German and minimum B2–C1 level English
• Previous experience in customer service is an advantage
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Team-oriented and detail-focused mindset