German-speaking Customer Support Specialist - On-site Lisbon

FH Collective - Academy; Lisboa; Presencial; EUR 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Performance bonuses

Relocation support for EU citizens

Career growth and professional dev

Resumo da oferta

FH Collective - Academy in Lisbon, Portugal is seeking a German-speaking Customer Service Representative to join our international team. This on-site, full-time role offers a dynamic multicultural environment and opportunities for career growth.

The position requires German fluency (C1+), strong English (B2-C1), and excellent communication and problem-solving skills. You'll handle multi-channel customer support and collaborate with internal teams to resolve cases.

Qualificações

• Fluency in German (C1 or higher).
• Good command of English (B2-C1).
• Experience in customer service or contact centers is a plus.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Ability to work in a fast-paced international environment.

Responsabilidades

• Provide high-quality customer support via phone, email, and chat
• Assist customers with inquiries, requests, and issue resolution
• Ensure a positive customer experience through professional and empathetic communication
• Document customer interactions accurately in internal systems
• Work collaboratively with internal teams to resolve customer cases efficiently

Conhecimentos

German (C1+)

English (B2-C1)

Customer service experience

Descrição da oferta de emprego

FH Collective - Academy in Lisbon, Portugal is seeking a German-speaking Customer Service Representative to join our international team. This on-site, full-time role offers a dynamic multicultural environment and opportunities for career growth.

The position requires German fluency (C1+), strong English (B2-C1), and excellent communication and problem-solving skills. You'll handle multi-channel customer support and collaborate with internal teams to resolve cases.