Customer Service Specialist (German-speaking)*

FH Collective Academy; Braga; On-site; EUR 10,714 - 12,833; Full time

Benefits offered by this job

Monthly bonus of €100

Stable Monday–Friday schedule

Job summary

A customer service academy in Braga is seeking a German-speaking Customer Service Specialist to join their team. This on-site role focuses on providing support to German-speaking customers via phone, email, or chat. The ideal candidate will have excellent communication skills, a customer-focused approach, and preferably some customer service experience. This position offers a stable Monday to Friday schedule, with a gross base salary of €1,055 monthly and additional bonuses.

Qualifications

• Experience in customer service is a plus.
• Strong communication skills in both German and English.

Responsibilities

• Provide support to German-speaking customers via phone, email, or chat.
• Handle customer inquiries efficiently and professionally.
• Ensure high levels of customer satisfaction.
• Maintain accurate records in internal systems.

Skills

Native / C2 German

Good English level

Strong communication skills

Customer-focused mindset

Job description

Customer Service Specialist (German-speaking)

Location: Braga, Portugal (On-site)
Start Date: 23 April 2026
Schedule: Monday to Friday, 07:00 – 16:00
Contract: Full-time

About the Role

Join a professional customer service team in Braga, supporting German-speaking customers in a structured and stable weekday role. Ideal for candidates already based in Portugal seeking a long-term opportunity.

What You'll Do

• Provide support to German-speaking customers via phone, email, or chat
• Handle customer inquiries efficiently and professionally
• Ensure high levels of customer satisfaction
• Maintain accurate records in internal systems

What We're Looking For

• Native / C2 German + good English level
• Strong communication skills
• Customer-focused mindset
• Previous customer service experience is a plus

What's in It for You

• Base Salary: €1,055 gross x14 salaries
• Monthly Bonus: €100 gross x12
• Stable Monday–Friday schedule (no weekends)

Important Notes

• Must already be based in Portugal (Braga/Aveiro area)
• No relocation support
• On-site role only