German Customer Service Representative – Braga

Hiring International; Braga; On-site; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Salary package

Private health insurance

Meal allowance

Relocation package (EU)

Training & career growth

Braga offices & multicultural teams

Job summary

Hiring International seeks a German-speaking Customer Service Representative to join our Braga, Portugal team on-site. You will engage with customers in German across phone, email, and chat, delivering friendly and professional support.

This role emphasizes problem solving, accuracy, and empathy, with opportunities for training and career growth within a multinational environment. Relocation support is available for EU citizens moving to Braga, including flight and accommodations.

Qualifications

• German language at native or C2 level; English at least B1/B2.
• Excellent communication and problem-solving abilities.
• Customer-first mindset with attention to detail.
• Adaptable to multicultural, fast-paced environments.
• Experience in customer service is a plus but not required.

Responsibilities

• Communicate with German-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure satisfaction.
• Guide users through processes and provide accurate information.
• Collaborate with internal departments to improve the customer experience.
• Maintain high service quality and achieve individual targets.

Skills

German language proficiency

Communication skills

Problem-solving

Customer focus

Adaptability

Job description

German-speaking Customer Service Representative – Braga, Portugal

Location: Braga, Portugal (On-site)

Start Date: Flexible

Work Model: On-site

About The Role

Are you passionate about helping others and delivering exceptional service experiences? Join a multinational company recognized for its vibrant work culture and dedication to employee growth. You'll become part of a friendly, multilingual team supporting a leading global brand, where your communication skills and positive attitude will make a real difference every day.

What You'll Do

• Communicate with German-speaking customers via phone, email, and chat.
• Handle inquiries, solve problems, and ensure customer satisfaction with professionalism and empathy.
• Guide users through processes, troubleshoot issues, and provide accurate information.
• Collaborate with internal departments to enhance the overall customer experience.
• Maintain a high level of service quality and achieve individual performance goals.

What We're Looking For

• Language Skills: Native or C2 level of German + B1/B2 level of English.
• Strong communication and problem-solving skills.
• A customer-first mindset with attention to detail.
• Adaptability to a multicultural and fast-paced environment.
• Previous experience in customer service or hospitality is a plus but not mandatory.

What's in It for You

• Competitive Salary Package aligned with market standards.
• Private Health Insurance coverage for your peace of mind.
• Meal Allowance to support your daily needs.
• Relocation Package available for EU citizens moving to Braga (including flight + accommodation support).
• Training & Career Growth with continuous development and promotion opportunities within the company.
• Dynamic Work Environment with multicultural teams, social events, and modern offices in Braga.