German-Speaking Customer Support Agent - Porto

WW Talents; Oeiras; Presencial; EUR 167 000 - 179 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal is hiring a Customer Support Representative to deliver professional, empathetic assistance across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience in a fast-paced environment.

The role offers onsite work with 24/7 shifts, accommodation support, a monthly gross salary of €1,100 paid over 14 salaries, and a welcome bonus of €1,500 paid in 12 monthly installments during the first year.

Qualificações

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English C1

Customer service

Problem solving

Information retention

Attention to detail

Calm under pressure

Empathy

Descrição da oferta de emprego

WW Talents in Porto, Portugal is hiring a Customer Support Representative to deliver professional, empathetic assistance across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience in a fast-paced environment.

The role offers onsite work with 24/7 shifts, accommodation support, a monthly gross salary of €1,100 paid over 14 salaries, and a welcome bonus of €1,500 paid in 12 monthly installments during the first year.