German-speaking Support Agent — Porto (Onsite)

WW Talents; Porto; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

14 salaries per year

Resumo da oferta

WW Talents, based in Porto, Portugal, seeks a Customer Support Representative to assist customers across markets. The role is onsite with 24/7 rotational shifts, requiring German fluency and English at C1 level.

Compensation includes a base of €1,100 gross per month paid in 14 salaries, a daily food allowance, and a €1,500 welcome bonus paid in installments in the first year. Accommodation support is offered, no flight tickets provided.

Qualificações

• Fluent verbal and written communication in German.
• C1 level of English.
• Strong customer service and communication skills.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

German language

English proficiency

Customer service

Communication skills

Descrição da oferta de emprego

WW Talents, based in Porto, Portugal, seeks a Customer Support Representative to assist customers across markets. The role is onsite with 24/7 rotational shifts, requiring German fluency and English at C1 level.

Compensation includes a base of €1,100 gross per month paid in 14 salaries, a daily food allowance, and a €1,500 welcome bonus paid in installments in the first year. Accommodation support is offered, no flight tickets provided.