German-Speaking Customer Support — Porto (Onsite)

WW Talents; Cascais; Presencial; EUR 12 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

14 salaries

Resumo da oferta

WW Talents is seeking a Customer Support Representative to join our international team in Porto, Portugal, onsite. You will support customers across multiple markets with professional, empathetic service, handling inquiries and resolving issues in German and English.

Responsibilities include managing information, following procedures, and maintaining a high standard of service in a fast-paced environment. Accommodation support and a welcome package are included to assist relocation.

Qualificações

• Fluent verbal and written communication in German required.
• C1 level of English required.
• Strong customer service and communication skills.
• Ability to learn and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks with strong attention to detail.
• Demonstrate active listening and empathy in every interaction.
• Maintain high service quality in a fast-paced environment.

Conhecimentos

Fluent German communication

C1 English

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative to join our international team in Porto, Portugal, onsite. You will support customers across multiple markets with professional, empathetic service, handling inquiries and resolving issues in German and English.

Responsibilities include managing information, following procedures, and maintaining a high standard of service in a fast-paced environment. Accommodation support and a welcome package are included to assist relocation.